Welcoming Place

Fraser Valley Regional Library is an essential destination connecting people living, working or studying in our communities. We provide a fun, friendly and inclusive environment focused on mutual respect and understanding, knowledge, creativity and experiences that transform lives.

• Evaluate and evolve the online customer journey.

• Identify and explore best practices and strategies for modern space design.

• Explore and expand ways to engage with newcomers and customers of all abilities.

Welcoming Place focuses on what our customers experience when they visit our libraries in person or online. We want people to feel at home, surrounded by a space that is welcoming and responsive to their needs.

Evaluate and Evolve the Online Customer Journey

Ensuring we have a web presence accessible for all is essential. The web presence must be inviting and intuitive, effectively showcasing the depth of our library services. Whether online or in library, customers expect a seamless experience that allows them to access what they want, how they want it.

This initiative will support the communities we serve and improve library service by improving inclusivity and accessibility and increasing library use and users.

Identify and Explore Best Practices and Strategies in Modern Space Design

With our professional experiences, we provide expertise to our communities for the development of new libraries or the renovation of existing facilities using a combination of customer feedback, staff recommendations, and data acquired through research. The emphasis will be practical, implementable solutions that:

• manage noise levels;

• promote cross-generational use;

• support accessibility;

• facilitate collaborative learning experiences; and

• create flexible space that can be used for multiple library services.

This initiative will support the communities we serve and improve library service by creating vibrant and inviting libraries that showcase our collections and support the broad range of individual needs and aspirations of our customers.

Explore and Expand Ways to Engage With Newcomers and Customers of All Abilities

FVRL customers come from different backgrounds and with different abilities. We strive to consider and design our library services through the lens of these customers, for the benefit of all our customers.

We will explore and implement ways to:

• reduce language barriers;

• increase online and in-person program accessibility for customers of all abilities; and

• proactively engage with newcomers and those who are not traditional library users.

This initiative will support the communities we serve and improve library service by making it easier for newcomers and existing customers to interact with the library.