Know Us. Love Us.

We are known and celebrated for providing a broad and dynamic range of services. Our customers appreciate the friendly, inclusive and personalized Fraser Valley Regional Library experience. Those who know us, love us.

  • Increase public awareness and delight with our services.

  • Enhance the reputation of Fraser Valley Regional Library and the value of libraries.

  • Support FVRL Board Members to promote the value of our regional library services, goals and initiatives.

Know Us. Love Us is our final strategic theme. Fraser Valley Regional Library, and libraries in general, will only be successful and thrive if we are valued by those we serve. It is important to understand public attitudes, experiences, satisfaction levels and knowledge about the library services they use and that are available.

 

Increase Public Awareness and Delight With Our Services

We will enhance the awareness and delight experienced by our current and new customers. We will measure progress, and focus on the development of an awareness marketing strategy.

This initiative will support the communities we serve and improve library service by increasing the value the community receives from our services through expanded and more active membership.

Enhance the Reputation of Fraser Valley Regional Library and the Value of Libraries

Fraser Valley Regional Library will share with the profession its results-centric approach and responsiveness to issues that all public libraries now face. As a recognized leader, we will enhance our reputation and increase awareness of the value of our libraries.

This initiative will support the communities we serve and improve library service by communicating the value of investing in libraries.

Support FVRL Board Members to Promote the Value of Our Regional Library Services, Goals and Initiatives

The FVRL Board plays a critical role in sharing the strategic directions and services offered by our libraries.

Strong communities enjoy and benefit from engagement with their libraries. Board members will be supported in promoting the multifaceted value and impact of FVRL in their communities.

This initiative will support the communities we serve and improve library service by providing the Board with the tools to promote library services.