Engaging Staff

Our staff continue to grow their expertise and confidence needed to meet evolving customer needs.

• Evaluate and improve internal communications.
• Promote an environment that supports staff in doing their best work.

Engaging staff — We will continuously improve. Staff will continue to enhance their skills and knowledge so they can deliver exceptional customer services relevant to changing customer needs.

Evaluate and Improve Internal Communications

Communication is a critical tool in any organization and fundamental for efficient operations. This initiative will review, analyze and improve our current internal communication methods and frequency.

This initiative will support the communities we serve and improve library services by enabling staff to provide exceptional customer service through increased collaboration and knowledge sharing.

Promote an Environment That Supports Staff in Doing Their Best Work

We know that our best path forward is to create a fulfilling and collaborative environment where staff are encouraged and supported. For Fraser Valley Regional Library to be successful and staff to continue to be engaged, we need to ensure they understand what is expected of them and how they contribute to the lives of our customers.

This initiative will support the communities we serve and improve library service by ensuring that our customers experience friendly, engaged and knowledgeable staff.